Designer Glasses Terms of Service

Returns
If you are not entirely satisfied with your purchase(s). You may return it for an exchange or refund, provided it is returned within 14 days of despatch date, in its original packaging and in perfect condition.

Refunds
If you decide to return any products £6.00 will be deducted from your refund for every item returned. This is purely to cover our postage and packaging.

Exchange
On exchanges £6.00 will be debited from your card to cover outward postage on your replacement product. We recommend you return all unwanted items by insured recorded delivery post, as Designer Glasses can not be held responsible for any lost items.

Please send all returns to:

Designer Glasses
4, Jubilee Parade,
Snakes Lane East,
Woodford Green,
Essex IG8 7QF

If you have any questions, please contact us at info@designer-glasses.co.uk.
 

I can’t see the frames I’m looking for!
If you cannot find the frame you are after contact us via email on info@designer-glasses.co.uk or alternatively please call 0208 504 4722
 

Are all the designer frames you have, in stock?
We aim to have at least 2 pairs of frames in stock at any 1 time, but we can never guarantee this due to volume of sales. If you need a pair within a tight deadline please contact us first. Via email on info@designer-glasses.co.uk or alternatively please call 0208 504 4722.
 

What happens if the frame is faulty when I receive it?
If the frame is faulty on delivery, please send the frame back within 7 working days to:

Designer Glasses
4, Jubilee Parade,
Snakes Lane East,
Woodford Green,
Essex
IG8 7QF

Please note:
THE FRAME MUST BE IN THE FULL ORIGINAL UNDAMAGED PACKAGING OR WE WILL NOT REPLACE THE FRAME.

If we concur that the frame is faulty we will send a replacement frame ASAP.

Are all of the frames 100% genuine?
We can gaurantee that we only sell 100% genuine frames.  All frames will come with the full manufacturer packaging.
 

How long does it take to receive my order?
Delivery times are dependant on the postal service. On average domestic delivery times average from 7 to 14 days.